Ian Nash

Ian Nash

Reading, England, United Kingdom
1K followers 500+ connections

About

I’m a Senior Product and Customer Experience Lead, with an extensive hands-on career of…

Activity

Experience

Education

  •  Graphic

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    Final year collaboration project "Coldcut Curates"
    showcasing Coldcut's output through 'Art, Music & Technology'.

    A guest lecture by Coldcut (Matt Black & Jonathon More) presenting their work and digital interactivity with multimedia, music and video.
    Ranging from the “Top Banana” computer game to the “Generator” for the Glasgow Gallery Of Modern Art and “Synopticon” for the JAM, a major exhibit at London’s Barbican.

    http://coldcut.net/

Volunteer Experience

  • Industry Mentor

    Industry Mentor

    University of the Arts London

    Education

    Sharing industry expertise with current UAL LCC students by mentoring and providing them with one-to-one guidance and advice.

  • Masterclass mentor/facilitator

    Masterclass mentor/facilitator

    Go Think Big

    - 5 years

    Education

    Putting something back to young people by introducing experience design topic
    to enable community led projects.

    https://gothinkbig.co.uk/
    https://amplifi.org.uk/

Licenses & Certifications

Patents

Honors & Awards

  • 2018 UK Customer Experience Awards

    CXA

    One of the premier names in British communications, O2 (Telefonica), achieved two huge wins at the 2018 UK Customer Experience Awards.
    https://cxm.co.uk/cx-strategy-earns-o2-awards-success/
    Gold in the Best Customer Centric Culture – Strategy/Project category.
    CX Team of the Year – Strategy/Project.

  • Digital Service Innovator of the Year Award: O2 Drive - O2 UK

    https://inform.tmforum.org/strategic-programs-2/customer-centricity/2016/05/tm-forum-announces-digital-world-award-winners/

    O2 Drive aims to disrupt the UK’s car insurance market by using customers’ data to help them get a better quote, based on factors like how long they’ve been an O2 customer, their payment history and the device they use. In an industry that suffers from poor customer satisfaction, O2 Drive strives to reimagine the industry by improving the end-to-end digital customer experience.

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